Hi Justinah,
I intend to publish my review of your company on Trustpilot this Monday, and I will forward you the link once it is posted so that you have an opportunity to respond publicly.
I will also be updating my review to include these latest developments, including your name and your involvement in handling this matter.
It is truly disappointing that your company charged my credit card more than $1,000 for services that I had already requested to cancel. I initially canceled the service just one day after discovering what I believe were unauthorized and improper charges to my credit card and I have never used your service. Despite everything that has happened, I have only requested a partial refund, which I consider a very reasonable attempt to resolve this dispute.
I will also file a dispute with my credit card company on Monday and supply them with all of these support tickets indicating that I have tried to resolve this before asking for a chargeback.
Your company cannot reasonably hold customers responsible for failing to cancel subscriptions or services that are not clearly disclosed or accessible in a single location within your customer control panel. Furthermore, I submitted a support ticket explicitly requesting the cancellation of all services associated with my account. That request should have been sufficient to prevent any additional charges.
I intend to explain these circumstances in detail in my Trustpilot review, including the difficulties I have experienced trying to obtain a fair resolution and the manner in which my concerns have been handled.
I have an established history of posting both positive and negative reviews on Trustpilot. I take the accuracy and credibility of my reviews seriously, and I believe prospective customers deserve to know about experiences like mine before deciding whether to trust a company with their credit card information.
It is unfortunate that this situation has reached this point, especially when a reasonable resolution could have prevented it.
I remain willing to resolve this matter fairly before Monday. Otherwise, I intend to publish an accurate, detailed account of my experience, including the communications and documentation supporting my concerns along with a webpage (due to the character and photo limitations on Trustpilot) with links to screenshots of my support tickets
Regards,
Howard